Recolight compliance scheme member satisfaction is high
A recent satisfaction survey of 31 Recolight WEEE Compliance Scheme Producer Members showed particularly high levels of satisfaction.
The key findings of the report, which was prepared by an independent survey company, include:
• 86% said they have recommended or would recommend Recolight to others – up from 68% in 2013.
• 97% agreed that Recolight staff are responsive when asked questions.
• 90% said Recolight has met their expectations.
• 87% said Recolight keeps them up to date with the WEEE regulations
Commenting on the news, Recolight CEO Nigel Harvey said; ”These results are fantastic – and a real testament to the hard work and dedication of the Recolight team. That said, we won’t be resting on our laurels. We will always strive to do that little bit more, and go the extra mile to help out our Members.” Some of the quotes from members included:
“Membership provides reassurance for customers”
“Assistance and communication is great, with useful reminders”
“Recolight takes the responsibility away from the company”
“Membership makes the company look more professional”
Adrian Willis, Recolight Membership Manager added “We see new producer members joining our scheme because we have no hidden prices, with our simple per unit charging, our members know what their charges will be each year. It is good to learn that the wealth of staff knowledge about the WEEE regulations gives our members confidence that we are working for them and offering professional advice. Offering a free recycling service gives our members a competitive advantage.”